Frequently Asked Questions

What is BookMe? BookMe is an online platform that connects people worldwide with professional coaches and therapists. Whether you’re seeking mental health support, personal development, life guidance, or skill-building, we help you find the right practitioner for your needs.
Do you have a support page for technical issues, cancellations, and rescheduling? Yes, you can visit our support page here: bookme.pro/support
Where can I contact BookMe for more information? If you’d like to get in touch, please email us at info@bookme.pro and we’ll respond within 1–2 business days. You can also send us a message on Instagram or LinkedIn.
What makes BookMe different? On BookMe, you’re in control. Browse therapist and coach profiles freely — watch video introductions, read detailed bios, and get a sense of each professional before committing. With free chemistry sessions, you can connect with an expert before booking a full session. Unlike other platforms, we don’t tie you to rigid payment plans or a set number of sessions.
Are there any limitations on free Chemistry Sessions? Each Chemistry Session is a 30-minute video call with a coach or therapist of your choice. Free sessions are limited to one per practitioner and a maximum of five practitioner's per user to ensure everyone’s time is used meaningfully. Choose thoughtfully and make the most of each session.
How do payments work on BookMe? All payments and payouts are securely handled through Stripe, a trusted global payment system, making transactions safe and reliable for both clients and professionals.
How is my privacy and information handled during Sessions? All coaches and therapists on our platform are carefully vetted for certification, ensuring they understand and follow strict professional privacy and confidentiality standards.
What is the vetting and certification process for coaches and therapists? All coaches and therapists must provide proof of certification in their field, along with relevant accreditation or membership in a recognised professional body (see here for coaches and therapists). This ensures they meet minimum requirements, follow a professional code of ethics, and deliver services at the highest professional standard.
How does BookMe ensure I find the right expert? We help you find the right professional through:
- Filters: narrow by language, country, specialty, price, and availability
- Video introductions: Preview each professional to see if their style feels right for you.
- Chemistry sessions: short sessions to check fit before committing
Do I need therapy or coaching? If you’re struggling with mental health, emotional challenges, or past trauma, therapy can help you heal and understand yourself better. If you’re generally emotionally stable but want support, guidance, or accountability to reach goals, improve habits, or grow personally or professionally, coaching may be a better fit. You can also do both if you need mental health support while working on goals.
Where is BookMe located? BookMe was founded in Finland, where our legal and administrative headquarters are based. While our team, therapists, coaches, and clients are worldwide, our platform operates entirely online, allowing people to connect from virtually anywhere.
Where are your therapists and coaches from? Most of our therapists and coaches are based in the UK and Europe, but we also work with professionals from a range of other countries, nationalities, and cultural backgrounds, bringing diverse perspectives and expertise.
How do I find someone who speaks my language or is in my country? Use our filters to refine your search by language, country, and specialty. Most of our therapists and coaches work in English, but we also offer a wide variety of other languages, and we’re continually adding more as our network expands. Our community is made up of diverse therapists and coaches from many different backgrounds, bringing a broad range of perspectives and experiences.
Can I meet a therapist in person? Currently all BookMe sessions are held online via video. You can meet professionals face-to-face virtually and take advantage of video introductions and free chemistry calls to ensure the right fit before booking a full session.
Is there an age requirement to use BookMe, and who is responsible during sessions? BookMe is intended for users who are 18 years or older. If you are under 18, we advise you not to book sessions without the involvement of a parent or guardian. Additionally, all therapists and coaches are expected to apply their ethical standards regarding age in their practice.
I'm a qualified therapist or coach. How can I provide services using BookMe? Please follow our LinkedIn page for more information, we share job opportunities for certified coaches and therapists to apply there.
Is BookMe suitable for crisis or emergency help? No, BookMe is not an emergency service. If you or someone else is in immediate danger, please call your local emergency number or crisis line.