Frequently asked questions
What is BookMe? BookMe is an online platform that connects people with coaches and therapists for support, coaching, mental health, skill development, and life guidance.
What makes BookMe different? Our therapists and coaches aren’t hidden behind a signup wall. You can freely browse and view profiles, watch video introductions, and read detailed bios before committing. As we offer free chemistry sessions, you are able to get to know a professional before making any payment. Unlike other platforms, we don’t lock you into rigid payment plans.
Are there any limitations on free Chemistry Sessions? Each Chemistry Session is a 30-minute video call with a coach or therapist of your choice. To make sure everyone has a fair chance to connect, we limit free sessions to one per coach or therapist and no more than five sessions per user across the site. This helps prevent overbooking and ensures your time, and the professionals’ time, is used meaningfully. We encourage you to choose thoughtfully and make the most of each session.
How do payments work on BookMe? All payments and payouts are securely handled through Stripe, a trusted global payment system, making transactions safe and reliable for both clients and professionals.
How is my privacy and information handled during Sessions? All coaches and therapists on our platform are carefully vetted and certified, ensuring they understand and follow strict privacy and confidentiality standards.
How does BookMe ensure I find the right expert? We help you find the right professional through:
- Filters: narrow by language, country, specialty, price, and availability
- Video introductions: Preview each professional to see if their style feels right for you.
- Chemistry sessions: short sessions to check fit before committing
Do I need therapy or coaching? If you’re struggling with mental health, emotional challenges, or past trauma, therapy can help you heal and understand yourself better. If you’re generally emotionally stable but want support, guidance, or accountability to reach goals, improve habits, or grow personally or professionally, coaching may be a better fit. You can also do both if you need mental health support while working on goals.
Where is BookMe located? BookMe was founded in Finland, where our legal and administrative base is located. However, since we operate entirely online, clients can join us from virtually anywhere, with most currently coming from the UK and northern Europe.
Where are your therapists and coaches from? Most of our therapists and coaches are UK-based, but we also work with professionals from various countries, nationalities and cultural backgrounds.
How do I find someone who speaks my language or is in my country? Use our filters to refine your search by language, country, and specialty. Most of our therapists and coaches work in English, but we also offer a wide variety of other languages, and we’re continually adding more as our network expands. Our community is made up of diverse therapists and coaches from many different backgrounds, bringing a broad range of perspectives and experiences.
Can I meet a therapist in person? Currently all BookMe sessions are held online via video. You can meet professionals face-to-face virtually and take advantage of video introductions and free chemistry calls to ensure the right fit before booking a full session.
Is there an age requirement to use BookMe, and who is responsible during sessions? BookMe is intended for users who are 18 years or older. We do not require ID verification, so we rely on users to follow this guideline. If you are under 18, please do not book sessions without the involvement of a parent or guardian. Additionally, all therapists and coaches are expected to apply their ethical standards regarding age in their practice.
I'm a qualified therapist or coach. How can I provide services using BookMe? Please follow our LinkedIn page for more information, we share job opportunities for certified coaches and therapists to apply here.
Is BookMe suitable for crisis or emergency help? No, BookMe is not an emergency service. If you or someone else is in immediate danger, please call your local emergency number or crisis line.
Where can I contact BookMe for more information? You can email us at info@bookme.pro, and we aim to reply within 1–2 business days. Also you may message us on Instagram or LinkedIn.